TLC regulatory hours exceeded

We’ve recently made changes to our app in accordance with the TLC’s new driver fatigue regulations.

Based on these regulations, drivers may not transport passengers for more than 10 hours in a 24-hour period or more than 60 hours in one calendar week. Additionally, drivers must rest for at least 8 consecutive hours, meaning that they may not transport passengers in their vehicle during this time. 

If you've received a notification that you've reached the TLC enforced driving limit, your account has been placed on a temporary hold, but will be active again within 8 hours of receiving the notification. We do this in order to provide you with the essential time to rest and to ensure you are in compliance with the TLC's guidelines. 

For more information about these regulations, you can read them here or contact us at 855-586-6872 or via email at

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